Consulting

After a business process re-engineering effort, the agency will have the main structure of the ‘To-Be’ process. However, to ensure that the process is sustainable it is vital that users of a process have detailed guidance as to how and when to follow the process, or specific steps in the process. This can be especially challenging with frequent staff turnover as well as when there a significant number of complex processes to manage across various agency departments. The Kercher Group helps agencies develop SOP documents for users of the process to ensure that appropriate guidelines are defined and communicated.

Deliverable: Standard Operating Procedures Manual